Frequently Asked Questions
USER MOBILE APPLICATION
Can a Meet Pass user send meeting request to any Organization?
We have quick meeting feature that can be used by Meet Pass user to request for internal meetings with another Meet Pass user .however they cannot send request for Organization meetings unless the firms have enterprise package purchased which will open access to their various Dept to request for meetings.
Can the meeting reminders be customized?
The meeting reminders cannot be customized as this is pre-set to standardize as part of meetings management.
Can the attendees modify the MOM with their respective comments?
Currently we have not included that feature in phase A and will be subject to next phase.
What is the procedure to cancel a meeting?
We have enabled cancel meeting option on user dashboard for convenience to cancel meeting which would notify the meeting host as well.
Can we use Meet Pass without registration?
User requires to register all important details to start using Meet Pass. This is one way to ensure safe and secure mode to manage meetings for any organization.
Does the user have to pay to use Meet Pass?
Currently Meet Pass is free for users since they have all required details for Meeting access purpose. The Organizations hosting/creating meetings have to purchase our packages to avail the features to manage smart meetings.
Can we integrate Meet Pass with organization Email?
Meet Pass is exclusive platform to manage meetings and apart from sharing the link to access the app, the organization email cannot be integrated with Meet Pass.
What if an attendee has 2 meetings at once?
The Meet Pass will highlight both meetings on user Dashboard and it will be upto the user to prioritize and cancel one meeting.
Do I have to log in each time to access Meet Pass?
Only one time log in required unless the application is updated.
Can we see other invitees & Participants for the scheduled meeting?
A meeting invitee can view the other participants for the meeting who have accepted the meeting request.
Does Meet Pass send alerts?
Meet Pass have inbuilt pre-set reminders to alert attendees for upcoming meetings. Upon purchase of Package organizations can understand the reminder settings for Meet Pass users.
Can I print my appointment?
Meet Pass do not encourage usage of papers rather promotes sustainable way of hosting and managing meetings. Our smart solution ensures meetings can be managed digitally using a single window platform.
Are the personal data for each meeting secured?
Only basic personal data is enrolled as part of registration in Meet Pass that which is necessary for secure access to any premise as well. For more info please read privacy policy of Meet Pass.
SECURITY SCANNER APPLICATION
Does the Organization dashboard highlight participation attended upon security scan or this has to be manually enrolled by Admin?
Once a security scan is done for Meet Pass ,the Organization dashboard will highlight the participant attendance.
In case of technical issues with Security Scanner App, how can we provide access for meetings?
While our team will ensure full prompt support in case of technical issues, a Meet Pass user with an invitation for meeting will have all details of meeting apart from the QR code which can be reviewed by security. Only a meeting attendee can have those details.
What if an organization decides to discard the security scan access due to Enterprise package usage by Business Centre where the organization resides?
In this case we will support to integrate the Business centre Security scanner app and if there is no requirement for internal security purpose we shall deactivate the feature for the organization and modify the package accordingly.
Does the organization have to pay separate for security scanner App?
Meet Pass Business package includes admin access for security scanner app and this essentially completes the Meet Pass integration with the organization.
How many admins can be authorized to use Security scanner App?
We have provision only for one admin registered by Organization itself. It is the sole responsibility of the organization to ensure security scanner app is managed by their security in charge irrespective of the shifts only 1 account can be created to use the scanner app.
PRICING FAQ
What happens to our existing subscription in an event our business centre takes up Enterprise package?
For an organization with existing subscription and in an event their respective business centre or Holding subscribes to Meet Pass enterprise package, you may choose to continue the existing package or downgrade to normal package. We do not recommend to cancel the subscription as Enterprise packages may limit the number of meetings to manage many organizations in their accounts. However for any further clarification you may consult our sales team who will assist you further on managing the existing packages.
How do we cancel or upgrade an existing subscription?
You may contact our sales team who will promptly support you to cancel or upgrade your existing subscription. Please note cancellation policy applies for any cancellation and you may refer to our general terms & conditions for further details.
What are the features included in various packages?
Please refer to the link to access the packages we offer with their respective features.
How Does the free trial work?
For organizations that desire to establish Meet Pass system, we give a provision to experience Meet Pass by providing 15 days free trial period with limited features after which they can start using with full features based on subscription with our pricing package. For further details on free trial please contact [email protected].
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The majority of meetings should be discussions that lead to decisions - Patrick Lencioni
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